Privacy Policy

This Privacy Policy explains how Avelique Melbourne (“we”, “us”, “our”) collects, uses, and discloses personal information when you visit, use, or make a purchase on aveliquemelbourne.com (the “Services”). The store is operated by Hoek Agroverhuur E-commerce, KvK 97244694, Jacobmarisstraat 4, 3262 HJ Oud-Beijerland, Netherlands. By using the Services you acknowledge this Privacy Policy.

Personal Information We Collect

  • Contact details: name, billing and shipping address, phone number, email.
  • Order & payment details: items purchased, transaction amounts, payment confirmation. Payment card data is processed by our PCI-compliant payment processor and is never stored on our servers.
  • Account details: if you create an account, your login credentials and saved preferences.
  • Communications: the contents of any messages you send us.
  • Device & usage data: IP address, browser type, device identifiers, pages viewed, and similar information collected automatically when you use the Services.

How We Collect Personal Information

  • Directly from you when you place an order, create an account, or contact us.
  • Automatically through the Services using cookies and similar technologies.
  • From service providers (e.g. Shopify, payment processors, shipping carriers) acting on our behalf.

How We Use Personal Information

  • To provide the Services: process and fulfil orders, manage payments, arrange shipping, handle returns, and respond to customer support requests.
  • To communicate with you about your order or account.
  • To send marketing emails, where you have opted in. You can unsubscribe at any time using the link in our emails.
  • To prevent fraud, secure the Services, and comply with legal obligations.
  • To improve the Services and tailor your shopping experience.

How We Share Personal Information

  • Service providers: Shopify (hosting and order management), payment processors, shipping carriers, email and analytics providers, all bound by data-processing agreements.
  • Legal: when required by law, court order, or to protect our rights.
  • Business transfers: in connection with a merger, sale, or insolvency of our business.

We do not sell your personal information.

International Transfers

Some of our service providers are located outside the European Economic Area. Where personal data is transferred outside the EEA, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses.

Data Retention

We retain personal information for as long as needed to provide the Services and comply with our legal, accounting, and tax obligations. Order records are typically kept for 7 years to meet Dutch fiscal requirements.

Your Rights (EU/EEA & Australian customers)

Subject to applicable law you have the right to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. You may also withdraw consent where we rely on it. To exercise any of these rights, email info@aveliquemelbourne.com. You may also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) or, if you reside in Australia, the Office of the Australian Information Commissioner (OAIC).

Cookies

We use cookies to make the Services work, remember your cart, and measure traffic. You can manage cookies through your browser settings. Disabling cookies may affect functionality.

Children

The Services are not directed to children under 16. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time. The “Last updated” date below shows when it was last revised.

Contact

For privacy questions or requests, email info@aveliquemelbourne.com or write to: Hoek Agroverhuur E-commerce, Jacobmarisstraat 4, 3262 HJ Oud-Beijerland, Netherlands.

Last updated: 7 May 2026.