Frequently Asked Questions

Do you charge for shipping?

Not at all — we offer free shipping on every order within Australia, with no minimum spend required. For full details on delivery times and processing, check out our Shipping Policy.

How long does delivery take?

Orders are processed within 1–2 business days (Monday–Friday). Once dispatched, delivery typically takes 4–6 business days. That means most orders arrive within 5–8 business days in total. For cut-off times and more details, visit our Shipping Policy.

Where do you ship to?

We currently ship exclusively within Australia.

Can I return an item?

Yes — you can return eligible items within 30 days of delivery, as long as they meet our return conditions (unworn, tags attached, original packaging). Full details are outlined in our Return Policy.

How do I start a return?

Simply send us an email at info@aveliquemelbourne.com with your order number and reason for the return. Our team will get back to you with step-by-step instructions. You can also find the full process in our Return Policy.

How long do refunds take?

Once we've received and inspected your return, refunds are processed within 7 business days to your original payment method. Depending on your bank, it may take a few extra days to show up in your account.

Which payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through encrypted providers. See our Payment Methods page for more info.

How can I contact you?

You can reach us by email at info@aveliquemelbourne.com, by phone at +61 3 7058 0108, or through our contact form. We aim to respond within 24 hours on business days.

Customer service hours: Monday–Friday, 9:00 AM – 5:00 PM AEST

Who is behind Avelique Melbourne?

Avelique Melbourne is operated by Hoek Agroverhuur E-commerce (Company No. 97244694), registered at Jacobmarisstraat 4, 3262 HJ Oud-Beijerland, Netherlands. You can learn more on our About Us page.