Privacy Policy

Privacy Policy
This Privacy Policy describes how Avelique Melbourne, operated by Hoek Agroverhuur E-commerce (Company No. 97244694), collects, uses, and discloses your personal information when you visit or make a purchase from aveliquemelbourne.com.

Section 1 – What Information Do We Collect?
When you make a purchase through our store, we collect personal details you provide during checkout, including your name, shipping address, and email address. As you browse our website, we automatically receive technical information such as your IP address, browser type, and operating system. This helps us understand how visitors interact with our site and allows us to improve your experience. If you've opted in to receive marketing communications, we may occasionally send you emails about new arrivals, promotions, or store updates. You can unsubscribe at any time using the link in any of our emails.

Section 2 – Consent

How do you obtain my consent?
By providing your personal information when placing an order, verifying a payment, arranging a delivery, or processing a return, you agree to our use of that data for the specific purpose it was provided. Should we ever wish to use your information for a secondary reason, such as promotional emails, we will always seek your permission first or give you the option to opt out.

How can I withdraw my consent?
You have the right to withdraw your consent at any time. Simply get in touch with us at info@aveliquemelbourne.com and we will stop contacting you or processing your data for the purpose you originally consented to.

Section 3 – Disclosure
We may share your personal information with trusted third parties who help us operate our store — including payment processors, shipping carriers, and analytics providers. These parties only access your data to the extent necessary to perform their services. We may also disclose your information if required to do so by law, or in the event of a violation of our Terms of Service.

Section 4 – Shopify
Our online store is powered by Shopify Inc., which provides the e-commerce infrastructure behind our website. Your data is stored securely on Shopify's servers, protected by enterprise-grade encryption and industry-standard security measures. For more information about how Shopify handles your data, you can visit the Shopify Privacy Policy.

Payment Processing
When you pay via a direct payment gateway, your card details are handled in full compliance with the Payment Card Industry Data Security Standard (PCI-DSS). We only retain transaction records for as long as necessary to complete your order and meet our legal and accounting obligations.

Section 5 – Third-Party Services
We work with a limited number of third-party providers to run our store — including payment processors and shipping carriers. These providers only access your data to the extent needed to perform their services and are bound by their own privacy policies. We encourage you to review those policies where relevant. Please note that some third-party services may operate in different jurisdictions, meaning your data could be subject to the laws of those regions. Once you navigate away from our website or follow a link to an external site, this Privacy Policy no longer applies.

External Links
Our site may include links to other websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.

Google Analytics
We use Google Analytics to monitor website traffic and visitor behaviour. Google Analytics uses cookies to collect anonymised data about how visitors use our site. This data is processed by Google and may be transferred to servers outside the European Economic Area. For more information, see Google's Privacy Policy.

Section 6 – Security
Protecting your data is a priority for us. We use a combination of technical safeguards and organisational measures to keep your personal information secure against loss, misuse, unauthorised access, or disclosure. While no online transmission method can be guaranteed 100% secure, we follow industry best practices to ensure your information remains as safe as possible.

Section 7 – Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather insights on how the site is used. You can manage your cookie settings through your browser at any time. Please be aware that disabling certain cookies may limit some features of our website.

Section 8 – Your Rights Under the GDPR
Avelique Melbourne is operated by Hoek Agroverhuur E-commerce, a company registered in the Netherlands. As such, we comply with the General Data Protection Regulation (GDPR), which grants you the following rights:

Right of access — request a copy of the personal data we hold about you.
Right to rectification — ask us to correct any inaccurate or incomplete information.
Right to erasure — request the deletion of your personal data, subject to any legal obligations we may have.
Right to restriction — ask us to limit how we process your data in certain circumstances.
Right to data portability — receive your data in a structured, commonly used, and machine-readable format.
Right to object — opt out of data processing for marketing purposes at any time.

To exercise any of these rights, please email us at info@aveliquemelbourne.com. We will respond to your request within 30 days. You may also exercise certain rights through the Shopify Privacy Portal.

Section 9 – Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will take effect immediately once published on this page. In the unlikely event that Avelique Melbourne is acquired or merges with another business, your information may be transferred to ensure continuity of service.

Contact
If you have any questions about how we handle your data, we're happy to help.

Email: info@aveliquemelbourne.com
Phone: +61 3 7058 0108
Business hours: Monday–Friday, 9:00 AM – 5:00 PM AEST

Avelique Melbourne is operated by Hoek Agroverhuur E-commerce (Company No. 97244694), registered at Jacobmarisstraat 4, 3262 HJ Oud-Beijerland, Netherlands.