Shipping Policy
Important Information
Order cut-off time: 3:00 PM AEST
Order processing time: 1–2 business days (Monday – Friday)
Shipping time: 4–6 business days (Monday – Friday)
Total estimated delivery time: 5–8 business days (Monday – Friday)
All orders within Australia qualify for free standard shipping — no minimum spend required. We currently ship exclusively within Australia.
How It Works
After placing your order, you'll receive a confirmation email with your order details. Your order will be processed within 1–2 business days (Monday – Friday). Once your parcel has been dispatched, we'll send you a shipping confirmation email with tracking information so you can follow your delivery every step of the way. From dispatch, please allow approximately 4–6 business days (Monday – Friday) for your order to arrive.
Orders are fulfilled and shipped from our partnered warehouses. Delivery times may vary slightly depending on your location within Australia.
Delays
We always do our best to deliver within the timeframes listed above, but occasional delays can happen due to circumstances beyond our control — such as public holidays, weather events, or carrier disruptions. If your order hasn't arrived within the expected delivery window, we recommend allowing an additional 3 business days before reaching out. Still no sign of your parcel? Please contact us at info@aveliquemelbourne.com and we'll look into it for you right away.
Order Cancellations
If you need to cancel your order, please get in touch with us at info@aveliquemelbourne.com as quickly as possible. Please note that once an order has been shipped, it can no longer be cancelled — but you're welcome to initiate a return once you've received it. See our Return Policy for more details.
Damaged or Incorrect Items
Received something damaged or not what you ordered? We're sorry about that. Please email us at info@aveliquemelbourne.com with your order number and clear photos of the issue, and our team will sort it out for you as quickly as possible.
Get in Touch
Got a question about your order or delivery? We're here to help.
Email: info@aveliquemelbourne.com
Phone: +61 3 7058 0108
Business hours: Monday–Friday, 9:00 AM – 5:00 PM AEST
Avelique Melbourne is operated by Hoek Agroverhuur E-commerce (Company No. 97244694), registered at Jacobmarisstraat 4, 3262 HJ Oud-Beijerland, Netherlands.